Shipping policy

Shipping & Returns Policy

Effective Date: August 27, 2026 Last Updated: August 27, 2026 Thank you for purchasing from New Wave Weight Loss Systems. Please review this Shipping & Returns Policy carefully before completing your purchase. By placing an order with New Wave Weight Loss Systems, you acknowledge and agree to the policies below, subject to any rights that cannot be waived under applicable law.
1. NO CANCELLATIONS OR ORDER CHANGES ORDERS CANNOT BE CANCELED, MODIFIED, OR CHANGED ONCE SUBMITTED. Once your order has been placed, it enters our order-processing and fulfillment system. After submission, we cannot guarantee changes to:
  • Products ordered
  • Quantity
  • Shipping method
  • Shipping address
  • Recipient information
  • Payment method
  • Coaching or program selections
Please verify all order and shipping information before completing checkout. Submitting an order constitutes your authorization for New Wave Weight Loss Systems to begin processing and fulfilling your purchase.
SHIPPING POLICY 2. Order Processing Orders are processed according to New Wave Weight Loss Systems’ current fulfillment procedures. Processing time and shipping/transit time are separate. Processing refers to the time required to prepare, verify, package, and release an order for shipment. Carrier transit time begins after the carrier accepts the shipment. Weekends, holidays, unusually high order volume, inventory conditions, payment verification, or other circumstances may affect processing times. Any processing or delivery dates displayed or communicated are estimates unless expressly identified as guaranteed.
3. Shipping Confirmation & Tracking When your order has been prepared for shipment and tracking becomes available, tracking information may be sent to the email address, telephone number, or other contact information associated with your order. Receipt of a tracking number means your shipment has entered or is entering the carrier-delivery process. Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their shipment.
4. Transfer to the Shipping Carrier Once New Wave Weight Loss Systems has properly prepared your order and transferred the shipment into the possession of the selected shipping carrier, the package enters the carrier’s custody and delivery network. New Wave Weight Loss Systems does not control the package while it is in the carrier’s possession. To the extent permitted by applicable law, New Wave is not responsible for carrier-caused:
  • Shipping or transit delays
  • Lost packages
  • Stolen packages
  • Misdelivery
  • Delivery to an incorrect location by the carrier
  • Carrier routing errors
  • Carrier scanning errors
  • Missed delivery attempts
  • Weather-related delays
  • Transportation disruptions
  • Packages marked delivered but subsequently missing
  • Damage occurring while the shipment is in the carrier’s possession
  • Other delivery failures caused by or occurring within the carrier’s delivery network
Once your order has been released to the selected carrier, questions regarding the location, transit status, or delivery of the package should first be directed to the carrier using the tracking number provided.
5. Tracking Information Customers should monitor their tracking information after receiving a tracking number. Tracking information is generated and updated by the applicable carrier. New Wave Weight Loss Systems does not control the accuracy, timing, or frequency of carrier tracking updates. A lack of immediate movement on a tracking page does not necessarily mean that an order has not been shipped. Carrier scans may sometimes be delayed.
6. Packages Marked “Delivered” If carrier tracking identifies your package as delivered, but you cannot locate it, you should:
  1. Check all areas where the carrier may have left the package.
  2. Check with other household members, building staff, reception areas, mailrooms, neighbors, or other authorized recipients when applicable.
  3. Review the carrier’s tracking information.
  4. Contact the shipping carrier directly and request a delivery investigation or trace.
New Wave Weight Loss Systems is not responsible for theft or disappearance of a package after confirmed carrier delivery, except where applicable law provides otherwise.
7. Lost Packages If a shipment appears to have been lost while in transit, the customer should contact the applicable shipping carrier and initiate the carrier’s lost-package investigation process. New Wave may provide reasonable information available from our records to assist with an investigation when appropriate. However, carrier loss does not automatically entitle the purchaser to a refund from New Wave Weight Loss Systems. Any available carrier claim, insurance, replacement, or other remedy will depend upon the circumstances of the shipment and applicable carrier procedures.
8. Shipping Delays Carrier delays are outside the direct control of New Wave Weight Loss Systems. Possible causes include severe weather, natural disasters, holidays, transportation interruptions, carrier staffing issues, regional disruptions, incorrect routing, peak shipping periods, and other circumstances. A carrier delay does not constitute cancellation of your New Wave order and does not, by itself, create eligibility for a refund.
9. Incorrect or Incomplete Shipping Addresses Customers are responsible for providing a complete and accurate shipping address when placing an order. Please verify your:
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Recipient name
New Wave Weight Loss Systems is not responsible for delivery failures caused by incorrect or incomplete shipping information supplied by the customer. Because orders cannot be changed once they have entered processing, New Wave cannot guarantee that an address can be corrected after an order is submitted.
10. Returned-to-Sender Packages If a package is returned to New Wave because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, unsuccessful delivery attempts, or another customer-related delivery issue, the original purchase remains subject to our Final Sale and No Refund policies. Additional shipping and handling charges may apply if New Wave agrees to reship an eligible returned package.
DAMAGED OR INCORRECT ORDERS 11. If New Wave Sends the Wrong Item Our Final Sale Policy does not mean that New Wave will ignore a fulfillment error made by us. If you receive a product materially different from what you ordered because of a New Wave fulfillment error, contact us promptly so we can review the matter. We may require photographs of:
  • The product received
  • Product packaging
  • Shipping label
  • Packing materials
  • Other information reasonably necessary to verify the claim
When New Wave confirms that an incorrect item was shipped because of our fulfillment error, we will determine the appropriate corrective action consistent with applicable law and our policies.
12. Damaged Shipments If a shipment appears to have been damaged during carrier transit, retain the product, original shipping box, packaging materials, and shipping label. Take clear photographs documenting the condition of the package and product. Carrier-related shipping damage may require a claim or investigation with the shipping carrier. Do not discard damaged packaging while a claim is being reviewed, as the carrier may require evidence or inspection.
13. Refused Deliveries Refusing delivery of an order does not cancel the transaction. A package refused by the recipient remains subject to the Final Sale, No Cancellation, and No Refund policies described above, except where otherwise required by law.
14. MEMBERSHIP ACTIVATION AND COACHING ACCESS The New Wave Weight Loss program includes a physical kit and access to virtual coaching and a member portal. Membership account activation and virtual coaching access begin following confirmed physical delivery of the program kit. Login credentials and account access instructions are issued after delivery verification is complete. Customers who have not yet received physical delivery of their kit should not expect account access prior to that delivery confirmation. Delayed delivery due to carrier handling, address corrections, or other transit factors does not entitle a customer to early account access or a refund. Once physical delivery is confirmed, account activation will be completed within the timeframe communicated during onboarding.
CUSTOMER RESPONSIBILITY 15. Before Placing Your Order Before completing your New Wave purchase, please: Review your order carefully. Verify your shipping information. Confirm that you understand what you are purchasing. Review this Shipping & Returns Policy and our Terms & Conditions. Once your order is submitted: ALL SALES ARE FINAL. NO CANCELLATIONS. NO ORDER CHANGES. NO REFUNDS OR EXCHANGES EXCEPT AS REQUIRED BY LAW.
Contact New Wave Weight Loss Systems Questions concerning an order or this Shipping & Returns Policy may be directed to: New Wave Weight Loss Systems Phone: (833) 805-4883 Website: getnewwaveweightloss.com When contacting us about an existing order, please have your order number and the name associated with the order available.
Policy Updates New Wave Weight Loss Systems reserves the right to update this Shipping & Returns Policy prospectively as our fulfillment practices, carriers, products, or legal requirements change. The version applicable to a purchase will be determined consistent with applicable law and the policies presented in connection with the transaction. Last Updated: August 27, 2026